A considered way
to make a return.

Our 30-day return policy

You may return an eligible product within 30 days from its delivery date. Returned products must be in the same condition in which they were received and, where applicable, in their original packaging.

To receive a refund, the return must arrive at our fulfillment facility within 30 days of your receiving the product. Please contact customer support before sending a return so we can confirm eligibility and provide the correct instructions.

How to return an item

1. 1

   Contact customer support

   Email support@getporvella.com or call (802) 779-9108 .

2. 2

   Receive your authorization

   We will respond within 24 hours with a Return Merchandise Authorization (RMA) number and a prepaid return shipping label.

3. 3

   Prepare and send the package

   Print and affix the supplied label to the outside of your securely packed return. Follow the instructions provided by our support team when sending it to our fulfillment center.

Health and hygiene items

Sealed goods that are not suitable for return for health protection or hygiene reasons cannot be returned after their seal has been broken following delivery. Please inspect applicable items before opening their protective seal.

Refund processing

Once our fulfillment center receives and verifies your returned package, we will process the approved refund to the account used for the original purchase.

The credit may take 3–5 business days to appear on your statement after processing, depending on your bank or card issuer. Visa and MasterCard credit or debit cards are accepted for purchases, and you will never be charged more than the amount approved when your order was placed.

Return address