Review your order
Confirm product, variant, quantity, price, and delivery details.
Customer purchase agreement
Clear terms for
Clear terms for
confident orders.
These terms explain how purchases, prices, availability, delivery expectations, taxes, and disputes are handled when you order from Porvella.
Order acceptance
Orders remain subject to processing, availability, and verification.
Delivery estimate
Delivery is generally expected within 30 days or less after payment.
Support available
Contact our team if you have a purchase or dispute question.
Agreement
Terms of Purchase
These Terms of Purchase govern your purchases of products and services available through getporvella.com (the “Company Sites” or the “Sites”). The Company Sites are operated by (the “Company”). Your use of the Company Sites and these Terms is also governed by the Terms of Use and Privacy Notice, which are incorporated herein by reference.
Please read these Terms of Purchase, together with the Terms of Use, Privacy Notice, and other referenced policies, before purchasing or using products or services through the Company Sites.
Responsibilities
General terms and customer obligations
These Terms of Purchase constitute a valid and binding agreement between you and the Company, enforceable in accordance with their terms.
You agree to purchase and use products and services available through the Company Sites in compliance with these Terms of Purchase and all applicable laws, rules, and regulations.
Privacy Notice
The Privacy Notice governing the collection, use, disclosure, and other processing of personal information by the Company is available through getporvella.com.
Orders
Purchases and order processing
The Company may, in its sole discretion, choose not to process or may cancel an order in certain circumstances, including product unavailability, suspected fraud, payment or verification issues, pricing errors, or information that cannot be validated.
The Company reserves the right to revoke a stated offer, correct errors, inaccuracies, or omissions, and change prices, content, promotional offers, product descriptions, or specifications without prior notice, subject to applicable law.
Products
Descriptions, pricing, and availability
Product and service descriptions
The Company attempts to provide accurate descriptions of products and services on the Company Sites. However, the Company does not warrant that every description is accurate, complete, reliable, current, or error-free.
Pricing information
The Company strives to provide accurate pricing information for products and services available on the Company Sites. The Company reserves the right to correct pricing errors or cancel orders placed using incorrect pricing.
Availability and delivery
Product availability may change without notice. The estimated delivery date to your destination address will generally be within 30 days or less after successful payment. Timing may change due to shortages, weather, carrier transit time, destination access, or other circumstances outside the Company’s control.
Additional terms
Disclaimers, standards, and taxes
Additional disclaimers and obligations
Products and services purchased through the Sites may not include manufacturer warranties, support options, or manuals in your native language, and may not comply with every standard that applies in your jurisdiction. You are responsible for reviewing product information and determining suitability where permitted by law.
Taxes, customs duties, and fees
You are responsible for taxes, customs duties, import charges, and other fees levied by the jurisdiction to which products are shipped, except where such amounts are collected during checkout or applicable law requires otherwise.
Resolution
Dispute Resolution Policy
This policy is intended to provide a fair, transparent, and efficient process for disputes involving and its clients, customers, employees, suppliers, or other stakeholders.
Scope and principles
The policy applies to disputes, complaints, or grievances arising in the course of business operations. The process is guided by fairness, transparency, timeliness, confidentiality, and impartiality.
1
Informal resolution
Parties are encouraged to discuss the matter directly and seek a mutually acceptable resolution. If direct discussions are unsuccessful, the parties may agree to use a neutral third-party mediator.
2
Written complaint
Submit a written complaint to support@getporvella.com describing the dispute, relevant facts, and desired outcome. Complaints must be submitted within 30 days of the incident.
3
Acknowledgment and investigation
Support will acknowledge receipt within 5 business days. An investigation will then be conducted to gather relevant information and is expected to be completed within 30 days.
4
Decision
A decision based on the investigation will be communicated in writing to the complainant and other relevant parties.
5
Appeal
If dissatisfied with the decision, the complainant may submit a written appeal to support@getporvella.com within 15 days of receiving the decision.
6
Alternative dispute resolution
When internal resolution is not possible, the parties may agree to arbitration or mediation facilitated by an external organization.
Administration
Records, review, and contact
Record keeping
Records related to disputes, including complaints, investigations, and resolutions, will be maintained by for a period of one year.
Policy review
This policy will be reviewed annually and updated as necessary to maintain its effectiveness and alignment with appropriate business practices.
Contact information
For questions or further information about these Terms or the dispute policy, email support@getporvella.com or call (802) 779-9108.